Reference

sb028 Legal Terms For Your Account

sb028 Legal terms explain how we handle account access, phone verification and wallet records before you enter the lobby.

Account termsWallet dataAccess conditionsContact rights
sb028 sb028 Legal Terms For Your Account
CONTACT ROUTES

Get Help With Legal Account Questions

A clear contact route matters when a Legal question affects your account or wallet record.

Account help Send your Legal question with the phone number attached to your account.
Cashier status For DANA, OVO, GoPay, QRIS or bank-transfer records, include the payment reference and displayed…
Policy changes Ask us to explain a clause, correct a personal detail or clarify an access…
DATA PRACTICES

How We Apply Legal Data Rules

Legal protection depends on practical handling, not broad promises. We limit account records to the checks and service steps connected with your access, wallet status and policy requests.

Account data

We use your account details for access checks, phone verification and service requests.

Payment records

DANA, OVO, GoPay and QRIS references help us identify a cashier event.

Cookies

Cookies can preserve sign-in state and basic page preferences on your browser.

Account security

Phone verification is part of the access step before account use.

Record retention

We retain account and payment records only as needed for account administration, policy checks, dispute handling and applicable legal duties.

Change requests

You may ask us to correct account data, explain its use or clarify a Legal clause.

Answers Before You Open An Account

These Legal answers address the account, access and data questions we expect you to ask before registration. If your case involves a wallet reference or a policy wording change, include the relevant details when you contact us so the request can be handled against the right record.

sb028 Legal covers account access, phone verification, wallet records, cookies, data requests, retention and policy contact routes. It also explains that access depends on local law.

Access depends on local law. Before opening an account, confirm that use is permitted for your location and that the details supplied for phone verification belong to you.

Phone verification connects an access request to one account record. It helps us address account changes and wallet questions accurately, especially when DANA, OVO, GoPay or QRIS is involved.

We use payment references and account details to check a submitted status or resolve a record question. Payment providers may keep their own records for DANA, OVO, GoPay, QRIS or bank transfer.

Use the account help path and state the exact correction requested. Include the phone number linked to your account and enough detail for us to identify the relevant Legal record.

Yes. Send a retention question through account help with your verified account details. We can explain the applicable purpose for keeping an account, payment or policy record.

Contact us through the policy contact path and quote the clause or heading that concerns you. We will explain the wording and identify any account step affected by it.