Reference

sb028 Privacy Policy For Your Account

sb028 Privacy Policy explains what we collect when you open an account, sign in, browse Andar Bahar or use DANA and QRIS at the cashier.

Account dataWallet recordsDevice choicesPrivacy requests
sb028 sb028 Privacy Policy For Your Account
HELP WITH PRIVACY

Get Privacy Help Beside Your Cashier

A clear contact path matters when you want to change account data or ask why a wallet record appears in your history.

Account help route Use the support desk linked from your signed-in account to request a copy, correction…
Wallet status check If an OVO, DANA or GoPay reference looks unfamiliar, send the receipt number through…
QRIS receipt path For a QRIS privacy question, attach the transaction receipt and state the date shown…
DATA CONTROL

What Your Privacy Choices Cover

We designed this Privacy Policy around the actions you take inside the account rather than vague promises.

Data we receive

We receive the phone number and account details you enter, verification results needed for account access, and transaction references created…

Cookie controls

Cookies and similar session files help keep your login attached to the correct account and remember basic page choices.

Device protection

We may record device type, browser details, connection address and sign-in time to identify unusual access.

Account security

Never share your password, verification code or wallet PIN with support.

Record retention

Account and payment records remain available for the period needed for account operation, security checks and legal duties.

Change requests

You can ask what personal data we hold, request a correction or ask about removal through the support desk.

Privacy Policy Answers For sb028 Accounts

These Privacy Policy answers address the searches we hear before an account is opened: what data is stored, why wallet references appear, how device checks work and where to send a request. Read them alongside the full policy details above, then use account help if your question concerns a particular receipt or login event.

It covers account details, phone verification, device signals, cookies, support messages and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity.

We use your phone number to create and locate your account, send account access checks and match a privacy request to the correct record. Do not send your password or wallet PIN.

Yes. QRIS receipt numbers and related transaction references can appear in account records so we can check a status question. Send only the relevant receipt through account help.

Yes. Use the signed-in account help route, identify the phone number on the account and describe the incorrect field. We may request an account check before changing sensitive details.

We keep account, security and payment records for the period needed for their stated operational or legal purpose. When that period ends, we delete or anonymise them where practical.

We use cookies and session files to keep sign-in connected to your account and retain basic page choices. Clearing browser cookies can sign you out and require another account check.

Open account help beside the cashier and select the privacy contact path. Include the wallet name, receipt number and date, but never provide a wallet PIN or account password.